Frequently Asked Questions and diagnostics

This is a global setting controlled via Config > System > Hours > TOIL.

If you have this facility turned on, a new TOIL page will appear in Management > Holidays and Employee Files > Holidays.

Related guide: Recording and managing TOIL

If a holiday request is not approved by the starting date of the holiday, the system will display additional advisory messages. The request will remain available for approval.

Please see the guidance about holiday years. Before making changes, we recommend contacting the myhrtoolkit support desk.

Related guide: How to manage the end of the Holiday Year

Whilst a manager may lead a team, their team’s holiday requests may be dealt with separately. For the manager to receive the holiday requests, they will need to be setup as a holiday manager for a group containing their team.

Note – an employee can be part of more than one holiday groups.

Managers can receive notifications about when members of their team go on holiday without being a holiday manager. This is controlled globally from Config > Access Rights > Notifications.

Related guide: Managing holiday settings - Controllers

To see absence information, a manager needs to be an ‘Absence Manager’ (Config > Access rights > Absence managers).

Note – To be assigned as an Absence manager, the user must be a Manager.

Related guide: Sickness absence settings - Controllers

Read our guide to General Absence types.

If your users can not see their pay record, or managers have too much access to pay information…

• Users – Access to pay information is enabled globally, see Config > System > People > Employees access to their information.

Managers – There are three levels of access to pay information for Managers, this is controlled using Config > Access Rights > Managers’ rights. The options are –

• See no pay/benefits info at all
• View only
• Full access

Related guide: Give a Manager access to pay data

See the Manager's guide to disciplinary actions.

This can only be enabled by a call to the myhrtoolkit support desk.

If you're having trouble logging into your myhrtoolkit system account, see our guide to troubleshooting when logging in.

Occasionally users experience issues with staying logged into myhrtoolkit, see the staying logged in support page for information on how to resolve it.

If a User isn’t receiving notifications – holiday, document, weekly email, etc. notifications – look at these areas:

• Check their system email is correct in Management > Bulk data > People > System email
• If the issue is with weekly emails, look at Myhome > My Settings > Weekly email settings
• If notifications are not being sent out as a result of personal record updates, holidays, starters or leavers, check the settings in Config > Access Rights > Notifications

Related guide: Setting up notifications - Controllers

If a Manager user does not have features available which they expect, it is probably a rights issue. If they can’t see —

the 'Config' link (top right)

this is only available to Controllers, see Config > Access Rights > Controllers

the Management tab

this is only available to Managers, see Config > Access Rights > Managers

the Employee Files tab

this function is only available to Managers, see Config > Access Rights > Managers’ rights

the Document library tabs for uploading specific document types

this only applies to Managers – the specific tabs need to be enabled for them (Config > Access Rights > Managers’ document rights)

Note – Other management features, such as being able to create appraisal profile, access to disciplinary records, setting up new employees, etc., are also set by a controller via Config > Access Rights > Managers’ rights.

Holiday dates, etc. can be integrated into external calendars. Seeg how to configure this with common calendar systems in the Calendar integration support page.

Initially, it will require a call to the myhrtoolkit service desk for activation.

Your organisation may open up branches in new territories which may use a different currency to others, and operate different bank holidays.

myhrtoolkit is designed to accommodate these scenarios. When a location is set up, the country is set. To define the currencies and bank holiday arrangements for these, navigate to...

• Currency
  Navigate to Config > Organisational Structure > Currencies. For each country listed set the desired currency, remembering to use Submit when done.
• Bank Holiday
  Go to Config > Holidays > International statutory holidays. As myhrtoolkit is a British company, bank holidays for the UK are known and fixed within the system, the dates can be viewed as needed; bank holidays for any other country your installation uses can be edited. Clicking the pencil/edit icon will allow days to be added or deleted as appropriate.